Shipping Policy. Satisfaction Guaranteed.

When you shop with Kachina-Dolls, every order is carefully and gently hand packed to ensure that your item(s) gets to you in perfect condition. Our shipping days are every day except for weekends. Kachina-Dolls takes prides in having an excellent shipping staff which will usually get your item(s) out within 1-2 business days of receiving your payment! We ship using the US Postal Office and UPS. Your shipping cost includes shipping & handling plus insurance! If for any reason your item(s) is (are) not received within the Time To Deliver range, PLEASE CONTACT US.

**Note: It is the responsibility of the buyer to know the laws of their State or Country regarding the purchase and shipment of Items with Claws, Skulls, feathers or other questionable materials. We are not responsible for Items seized by customs or quarantine agencies.**

Business days are Monday through Friday.

Customer Care:

Phone:

1-888-659-2227

Email:

support@kachina-dolls.com

SHIPPING TYPE AND TIME FRAME

We use both UPS (United Parcel Service) and USPS (United States Postal Service) to deliver products throughout the U.S. Orders are shipped out within 1-2 business days.

FREE SHIPPING - USA ONLY

SHIPPING METHOD

SHIPPING CARRIER

TIME TO DELIVER

Free Shipping (USA Only)

UPS or USPS (decided by Shipping Department)

4 to 8 business days

Priority Mail Express

USPS

1 to 2 business days (Guaranteed) - Excluding weekends and December 22nd through December 25th

Priority Mail 2-3 Day

USPS

2 to 3 business days (Not Guaranteed)

2nd Day Air

UPS

2 business days(Guaranteed) - Excluding weekends and December 20th through December 25th

3 Day Select

UPS

3 business days

Excluding weekends and December 10th through December 25th

Ground

UPS

3 to 15 business days

All shipping delivery times are according to shipping carrier or company.

SHIPPING CLAIMS:

We hardly ever have any claims, but if an item is lost in the mailing process, customer will collect money from us after we collect money from the shipping carrier. We will be as helpful as possible during the process.